F.A.Q.

F.A.Q.

We are based in Cancun, Quintana Roo Mexico. The Mayan Riviera is our playground including Puerto Morelos, Playa Del Carmen, Tulum, Cozumel, Hoolbox, Isla Mujeres and Merida. We are fortunate to be able to travel the Caribbean including destinations in Aruba, Cuba, Dominican Republic and USA.

If you have any questions about our services in Mexico or abroad please email info@photosincancun.com

How do I get all of the photos you take on my wedding day ?  Do you give the “RIGHTS” to the photos ? Do you Watermark all your photos ?
On any given wedding we capture thousands of images. We give you every single one. Who are we to pick your best angle or photo ? Thats why we give you everything in Hi Resolution the same day so you don’t have to wait for months to get your photos. All the files on your USB are yours to keep with full rights print them for your own use. We can recommend a printer back home for you for printing or making your own album. We also can make those for you its up to you. Your also free to share them with Facebook, Twitter and any other social media service you are using. We do not leave any watermark on our photos.

All Inclusive Hotel Policy and Vendor Fee’s
Every resort has their own policy, many hotels and resorts in Cancun and the Riviera Maya have a special “Outside Vendor Fee” As these fees vary from hotel to hotel and range in price please speak with your wedding coordinator on site for the latest policy. We wish we could do something more about this for you but it is a hotel issue and our hands are tied.

How long does it take to get our edits from our Wedding ?
This is up to you, we don’t want you to rush but once you are home and have time to sit down and go through the thousands you will receive you will send us a list of your favourites and send it along to us. We promise to have those back with in 6 weeks at the latest.

Do you also offer wedding video services?
Yes we do ! Have a look at our Wedding Packages. We only offer one package as we feel it is what we need to do to capture the day in question. We love to tell love story’s and documenting the ceremony just doesn’t work for us. If your interested in a short film with sounds and sights of the day forever captured and mixed with music , let us know !

My wedding package at the resort includes a photographer
We get along with everyone and your free to use the hotel photographer. With that being said Will it be super crowded and compromise many of your photos ? Yes. Will they get in our way and be in the back of your photos ? Yes they will be doing that too. It is your package and your wedding day so it is up to you but we highly suggest cancelling the photographers from the resort, or using them for the cocktail or a rehearsal diner if your resort will accomidate.

Will my Dress be ruined if I do a Trash The Dress ?
We prefer the term “Wash The Dress” More often then not after a wedding night and a dance floor that got worked out, the dress is often filthy on the bottom and when we visit the Cenotes the dress more often then not come out looking much better then it did on the way in ! Many dresses with lots of tool will have a hard time getting all of it out if we do a beach session as the waves seems to trap it everywhere. Often a fresh water shower and a day in the sun is all that is need to put the dress back in the bad to be saved for something later ?

Are you prices set ?
Our prices are fair, if your booking multiple packages we are happy to offer a discount.

Typical Wedding Package Timeline
April 6th 2014 the clocks change to Daylight Savings and sunset is at 7pm if you are planning a wedding in April or May here is an example of a perfect ceremony time and timeline for photos of the basics covered. 4 hour package.

4:00pm – Bride/Groom getting ready – 1st look session

5:30pm – Ceremony .

6:00pm  – Formal Photos with Family and Bridal Party.

6:30pm – Bride/Groom sunset session

7pm – Reception start.